11 bt Privacy Policy – Our Commitment to Protecting Your Data

11 bt A trusted online gaming platform in Bangladesh. We place the highest importance on our members' privacy. This privacy policy explains how 11 bt How your personal data is collected, processed, stored, and protected.

This Privacy Policy applies to:

• 11 btFor users of the website (11bt.biz).
• For users of the mobile app.
• For both registered members and guest users.
• For users accessing the platform from any device.

11 btBy using our services, you agree to this privacy policy. If you do not agree, please refrain from using our platform.

11 bt The following data is collected to provide secure and seamless services:

We never store your full bank card number, CVV, or banking PIN. Payment information is always processed through encrypted channels.

Data Collected 11 bt Used for the following purposes:

• Account Management: To complete registration, login, and account verification.
• Payment Processing: To process deposits, withdrawals, and bonus distributions smoothly.
• Security Assurance: To detect and prevent fraud, multiple accounts, and illegal activities.
• Customer Support: To resolve your complaints and queries promptly.
• Platform Improvement: To analyze user experience and improve our services.
• Legal Obligations: To meet regulatory requirements.
• Responsible Gaming: To identify problem gambling patterns and provide support to members.

11 bt Your data is never used for marketing purposes without your consent. You can opt out of promotional messages at any time.

11 bt Your personal data is never sold. However, it may be shared in the following limited circumstances:

• Payment Processors: Payment services such as bKash, Nagad, and Rocket receive only limited data necessary to complete transactions.
• Identity Verification Services: With approved verification agencies for the KYC process.
• Legal Authorities: In compliance with court orders or government investigations, as required by law.
• Technology provider: Server hosting and security providers who operate under strict confidentiality agreements.

Your information is never shared with any marketing or advertising company under any circumstances.

11 bt's website uses cookies to enhance your experience. Cookies are small text files stored in your browser.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some parts of the website.

11 bt We do not retain your data beyond what is necessary. Our data retention policy is as follows:

• Active Account: All data is retained for as long as your account remains active.
• Closed accounts: After account closure, financial records are retained for up to 5 years in compliance with legal obligations.
• Transaction Details: Up to 5 years, in compliance with Anti-Money Laundering regulations.
• KYC Documents: Retained in accordance with regulatory requirements.
• Marketing Data: Deleted immediately upon opt-out.

Once the retention period expires, your data is permanently deleted or anonymized using secure methods.

11 btAs a member, you have the following rights over your personal data:

11 bt To protect your privacy, industry-leading technical and organizational security measures are used:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: An independent team of third-party experts conducts regular system audits.
• Data Minimization: Only the minimum necessary data is stored.
• Staff Training: All staff receive regular data protection training.
• Incident Response Plan: Prepared to respond swiftly to any security incident.

In the event of a security breach, affected members will be notified as quickly as possible and appropriate protective measures will be taken.

11 bt-'s services are intended for individuals aged 18 and above. We never knowingly collect personal information from minors.

Our measures to protect minors:

• Age is verified at the time of registration.
• Proof of age is verified as part of the KYC process.
• Accounts belonging to users under 18 are closed immediately.
• Parents or guardians who have concerns are welcome to contact us.

11 bt Reserves the right to update this Privacy Policy as needed. When changes are made, we take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification is sent to your registered email or mobile number.
• Members are given at least 7 days' notice before any significant changes take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

If you have any questions, comments, or complaints regarding this privacy policy, please get in touch with us:

• Email: support@11bt.biz
• Live Chat: Click the chat icon on the website (available 24/7)
• Response time: Within 48 hours

We take every privacy-related request seriously and aim to resolve it as quickly as possible.