11 bt FAQ – Answers to All Your Questions

Identity verification is not required upfront for casual gameplay or small transactions. However, KYC (Know Your Customer) verification may be requested before large withdrawals or for account security purposes. Submitting a scanned copy of your National ID or passport will speed up the verification process.

After logging in, you can update your name, email, mobile number, and password from "Profile Settings". In some cases, re-verification of your identity may be required. If you run into any issues, our support team is happy to help.

To permanently close your account, please contact our support team. Before submitting the request, make sure your balance is zero and there are no active bets. Responsible Gaming You'll also find options to set self-exclusion or deposit limits on that page.

On the Login Page, Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email address and a one-time code will be sent to you. Use that code to set a new password, then log back in. The whole process takes under 2 minutes.

Entering the wrong password multiple times will temporarily lock your account. Wait 15–30 minutes and try again. If the issue persists, contact our support team — they'll verify your identity and help you recover your account promptly.

Yes. You can enable two-factor authentication from your account settings. Once active, an OTP will be sent to your mobile every time you log in, adding an extra layer of security to your account and preventing unauthorized access.

For security purposes, only one active session is allowed per account at a time. Logging in on a new device will automatically end any previous session. Always log out after use, especially on shared devices.

At 11 bt, you can deposit using bKash, Nagad, Rocket, Upay, and direct bank transfer. Mobile banking deposits are the fastest — your balance is usually updated within minutes. Visit the payments page for details on minimum deposit amounts.

Withdrawals via mobile banking (bKash/Nagad/Rocket) are typically processed within 1–24 hours. Bank transfers may take 1–3 business days. Before requesting a withdrawal, make sure your account is fully verified and any bonus wagering requirements have been met.

The minimum deposit amount varies by payment method. For mobile banking, it generally starts from ৳200. The maximum limit is determined by your account tier and verification status. Contact our support team for the latest information.

First, save your payment receipt or transaction ID. If more than 30 minutes have passed, contact our support team with that information. They will verify the transaction promptly and add the amount manually. It's always a good habit to keep a screenshot of your payment.

11 bt does not charge any withdrawal fees. However, your payment provider — such as a bank or mobile banking service — may apply their own transaction charges. This is entirely governed by the payment provider's own policy. We recommend checking the applicable fees with your payment provider before making a withdrawal.

Newly registered members at 11 bt receive a welcome bonus. A set percentage is added to your balance based on your first deposit. Free spins and special promo code offers may also be available. To see the latest offers, Bonus page or Latest Promotions View page.

A wagering requirement means you must bet your bonus amount a set number of times before you can withdraw it. For example, a ৳100 bonus with a 20x wagering requirement means you need to place ৳2,000 worth of bets before the bonus becomes withdrawable. Requirements vary by offer, so read each bonus's terms carefully.

Cashback bonuses return a portion of your net losses over a set period. Calculations are usually done on a weekly or monthly basis. The cashback may be credited directly to your balance or come with specific wagering requirements. For details, Bonus Page there.

Yes, most bonuses have an expiry period. Wagering requirements typically need to be met within 7 to 30 days. Any unused bonus is automatically forfeited once it expires. Be sure to check the expiry date as soon as you receive a bonus and use it in time.

11 bt offers a wide range of game categories including Live Casino (roulette, blackjack, baccarat), slots, Sports Betting (cricket, football, kabaddi), virtual sports, and lottery. To browse all games, Games page visit here.

Yes. 11 bt's Sports section offers live (in-play) betting. You can view real-time odds on ongoing cricket, football, and other matches and place your bets instantly. To get started with live betting, On the Sports Page, Go.

Yes. All games on 11 bt use certified RNG (Random Number Generator) technology, independently audited by third parties. Live Casino games feature real dealers and are fully live-streamed, so there's complete transparency at every step.

On the Lottery Page, Visit the Lottery page to see all active draws. Purchase a ticket for the lottery of your choice and wait for the draw results. If you win, the prize will be credited directly to your balance. Full rules and prize details are listed on that page.

The 11 bt app is available directly from App Page It can be downloaded from there. The app runs on both Android and iOS devices. You may need to download and install an APK file, in which case enable the "Install from unknown sources" option on your device. Full instructions are available on the App Page.

If the app won't install on Android, go to Settings → Security and enable "Install from unknown sources". On iOS, follow the on-screen instructions to adjust your trust settings. Also check that your phone has enough storage space. If the problem continues, contact our support team.

Yes, the 11 bt app includes all the features available on the website. You can play games, make deposits and withdrawals, check bonuses, and place live bets — all from the app. Since it's optimized for mobile, the experience is faster and smoother than the website.

Yes, it's a good idea to keep the app up to date. New updates include security improvements, new games and features, and bug fixes. App page You'll find the link to the latest version there. Some features may not work correctly on older versions.